To update the parent profile, navigate to Overview -> Settings -> scroll down to Manage my account and tap My Profile. Then select a desired field to update it. Parents can only update their phone number and physical street address in the App.
For other profile updates (except email address and username), parents must call the Family Money Account Services at 844.936.6639 Monday - Friday 7am-1 am ET, Saturday - Sunday 8 am-8 pm ET.
To update the email address and/or username, parents must call the Family Money Account Services at 844.936.6639 to speak to a live agent Monday - Friday 9am-6pm ET.
The username and email address cannot be changed in the App.