How is a forgotten username or password recovered?

From the Login screen in the Family Money App, Tap ‘Forgot Username?’ to recover App username or tap ‘Forgot password?’ to reset your App password.

If the biometric login is setup:

Navigate to 'Log in' from the Login screen
Select the 'Log into a different account' option to get to the Login screen
Tap ‘Forgot Username?’ to recover App username or tap ‘Forgot password?’ to reset your App password.

Popular articles

When will Family Money services be discontinued? When will Family Money services be discontinued?

Effective October 31, 2022 at 11:00 a.m. EST, Family Money services will be discontinued by Verizon.
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Can I still use my Family Money account until my subscription ends? Can I still use my Family Money account until my subscription ends?

Yes, you can use your Family Money account and Spend Cards until October 31, 2022 at 11:00 a.m. EST. On October 31, 2022, the Spend Cards will be deac...
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Will I continue to be charged the monthly Family Money account fee? Will I continue to be charged the monthly Family Money account fee?

After your current billing cycle ends, you will no longer be billed the monthly account fees. You can continue to use Verizon Family Money services un...
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How will I receive the money in my Family Money account? How will I receive the money in my Family Money account?

After your subscription ends, any remaining balance in your Family Money account will be sent via check to the address on file. You can verify your ad...
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Until what date can I continue to transfer money into my Family Money account? Until what date can I continue to transfer money into my Family Money ...

You may continue to transfer money from your external bank account into your Family Money Wallet until October 13, 2022 at 11:00 a.m. EST. In-app tran...
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How do parents enable Samsung Pay on their kid’s phone? How do parents enable Samsung Pay on their kid’s phone?

Note: Samsung restricts Samsung Pay® for children under the age of 13. Samsung Pay is only available on select phone models. To use Samsung Pay with a...
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How can a parent move money between Vault and Card? How can a parent move money between Vault and Card?

To move money between the Vault and the Card simply: Navigate to the Transfer screen in the App Select the Kid (when more than one child in your fam...
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How do parents add money to their kid's accounts? How do parents add money to their kid's accounts?

Once parents have money in the Wallet, the App can be used to allocate funds from the Wallet to each of your kids’ Card or their Vault by transferrin...
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How can kids move money? How can kids move money?

Kids can move money between their Card and Vault by: Navigating to the Move screen in the App Use the keyboard or tap + or - to step up the amount ...
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Do parents need to be Verizon customers to use Family Money? Do parents need to be Verizon customers to use Family Money?

Not a Verizon customer? Not a problem, Verizon and non-Verizon customers can download the Family Money app from the Google Play and Apple App Store. T...
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Is the Spend Card ready to use upon receipt? Is the Spend Card ready to use upon receipt?

No. For your and your child’s protection, Cards are not activated upon arrival. To activate each Spend Card, parents will need to call 1-844-936-6639,...
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Who can have a Spend Card? Who can have a Spend Card?

A parent can request a Spend Card for up to 5 children, ages 8 and above. Cards are intended for children only, and a parent will not receive a Card a...
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What are the Spend Card safety features? What are the Spend Card safety features?

We verify the parent's identity for every single account with public sources using the parent’s legal name, Social Security number, physical street a...
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Where can kids use the Spend Card ? Where can kids use the Spend Card ?

The Spend Card may be used at any U.S. merchant that accepts Visa®, including online. However, it may not be used to withdraw money from an ATM or to ...
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Can a parent transfer money from their Family Money Wallet to their linked bank account? Can a parent transfer money from their Family Money Wallet to their...

No, this option is not available at this time.
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I had referred a friend who signed up for Family Money using my referral code. When will we receive our referral rewards? I had referred a friend who signed up for Family Money using my referr...

If your friend signed up for Family Money using your referral code, and met all the referral requirements by October 1, 2022, the referral rewards wil...
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How do I check the status of my referrals? How do I check the status of my referrals?

To check the status of referrals: Log into the Family Money app Tap on the Settings icon Tap on the referral banner You can check the total amount ...
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What are the requirements to successfully complete the referral process? What are the requirements to successfully complete the referral process?

A referral is considered successful when the invited friend: Creates a Family Money account Uses your referral code Links a verified bank account Add...
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How much will my friend and I receive when the referral process is complete? How much will my friend and I receive when the referral process is com...

For each friend who uses your referral code and successfully signs up for Family Money, adds at least one kid, transfers at least $20 to their Wallet ...
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What do I do if I haven't received my referral reward? What do I do if I haven't received my referral reward?

The referral reward will be loaded into your Wallet within 30 days of when the referral requirements are satisfied. If you have any issues receiving y...
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