How is a forgotten username or password recovered?

From the Login screen in the Family Money App, Tap ‘Forgot Username?’ to recover App username or tap ‘Forgot password?’ to reset your App password.

If the biometric login is setup:

Navigate to 'Log in' from the Login screen
Select the 'Log into a different account' option to get to the Login screen
Tap ‘Forgot Username?’ to recover App username or tap ‘Forgot password?’ to reset your App password.

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Is the Spend Card ready to use upon receipt? Is the Spend Card ready to use upon receipt?

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Who can have a Spend Card? Who can have a Spend Card?

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Can a parent transfer money from their Family Money Wallet to their linked bank account? Can a parent transfer money from their Family Money Wallet to their...

No, this option is not available at this time.
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