When does the 30-day trial start?

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• How do parents enable Samsung Pay on their kid’s phone? How do parents enable Samsung Pay on their kid’s phone?

  Note: Samsung restricts Samsung Pay® for children under the age of 13. Samsung Pay is only available on select phone models. To use Samsung Pay with a...

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• How can a parent move money between Vault and Card? How can a parent move money between Vault and Card?

  To move money between the Vault and the Card simply: Navigate to the Transfer screen in the App  Select the Kid (when more than one child in your fam...

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• How do parents add money to their kid's accounts? How do parents add money to their kid's accounts?

  Once parents have money in the Wallet,  the App can be used to allocate funds from the Wallet to each of your kids’ Card or their Vault by transferrin...

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• How can kids move money? How can kids move money?

  Kids can move money between their Card and Vault by:  Navigating to the Move screen in the App  Use the keyboard or tap + or - to step up the amount ...

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• Do parents need to be Verizon customers to use Family Money? Do parents need to be Verizon customers to use Family Money?

  Not a Verizon customer? Not a problem, Verizon and non-Verizon customers can download the Family Money app from the Google Play and Apple App Store. T...

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• Is the Spend Card ready to use upon receipt? Is the Spend Card ready to use upon receipt?

  No. For your and your child’s protection, Cards are not activated upon arrival. To activate each Spend Card, parents will need to call 1-844-936-6639,...

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• Who can have a Spend Card? Who can have a Spend Card?

  A parent can request a Spend Card for up to 5 children, ages 8 and above. Cards are intended for children only, and a parent will not receive a Card a...

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• What are the Spend Card safety features? What are the Spend Card safety features?

  We verify the parent's identity for every single account with public sources using  the parent’s legal name, Social Security number, physical street a...

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• Where can kids use the Spend Card ? Where can kids use the Spend Card ?

  The Spend Card may be used at any U.S. merchant that accepts Visa®, including online. However, it may not be used to withdraw money from an ATM or to ...

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• Can a parent transfer money from their Family Money Wallet to their linked bank account? Can a parent transfer money from their Family Money Wallet to their...

  No, this option is not available at this time.

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• What do I do if I haven't received my referral reward? What do I do if I haven't received my referral reward?

  The referral reward will be loaded into your Wallet within 30 days of when the referral requirements are satisfied. If you have any issues receiving y...

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• How do I check the status of my referrals? How do I check the status of my referrals?

  To check the status of referrals: Log into the Family Money app Tap on the Settings icon  Tap on the referral banner You can check the total amount ...

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• How does my friend redeem my referral code? How does my friend redeem my referral code?

  To redeem your referral code, your friend needs to: Create a Family Money account Tap Enter a referral code or promo code Select Referral code Enter ...

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• What are the requirements to successfully complete the referral process? What are the requirements to successfully complete the referral process?

  A referral is considered successful when the invited friend: Creates a Family Money account Uses your referral code Links a verified bank account Add...

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• Who is eligible to participate in Refer a friend? Who is eligible to participate in Refer a friend?

  Adults (parent users of Family Money) are eligible to refer family members and friends ages 18+. Eligibility requirements include: Linking a verified...

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