What happens if a parent can't connect to the app?

A "can't connect error" is displayed when the app cannot connect to the server due to a network issue from the device or network issues from the server. Please check the connection, wait a few minutes, refresh the app, and try connecting again.

If the problem persists parents can send an email to support@familymoney.verizon.com.

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Do parents need to be Verizon customers to use Family Money? Do parents need to be Verizon customers to use Family Money?

Not a Verizon customer? Not a problem, Verizon and non-Verizon customers can download the Family Money app from the Google Play and Apple App Store. T...
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Is the Spend Card ready to use upon receipt? Is the Spend Card ready to use upon receipt?

No. For your and your child’s protection, Cards are not activated upon arrival. To activate each Spend Card, parents will need to call 1-844-936-6639,...
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Who can have a Spend Card? Who can have a Spend Card?

A parent can request a Spend Card for up to 5 children, ages 8 and above. Cards are intended for children only, and a parent will not receive a Card a...
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How can a parent move money between Vault and Card? How can a parent move money between Vault and Card?

A parent may move money between child’s Card and Vault with two(2) transfers: First, take back money from child’s Vault to the parent's Wallet: Navig...
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How do parents add money to their kid's accounts? How do parents add money to their kid's accounts?

Once parents have money in the Wallet, the App can be used to allocate funds from the Wallet to each of your kids’ Card or their Vault by transferrin...
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How can kids move money? How can kids move money?

Kids can move money between their Card and Vault by: Navigating to the Move screen in the App Use the keyboard or tap + or - to step up the amount ...
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What are the Spend Card safety features? What are the Spend Card safety features?

We verify the parent's identity for every single account with public sources using the parent’s legal name, Social Security number, physical street a...
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Where can kids use the Spend Card ? Where can kids use the Spend Card ?

The Spend Card may be used at any U.S. merchant that accepts Visa®, including online. However, it may not be used to withdraw money from an ATM or to ...
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Can a parent transfer money from their Family Money Wallet to their linked bank account? Can a parent transfer money from their Family Money Wallet to their...

No, this option is not available at this time.
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