If parents have general questions or technical issues about Family Money, the parents can contact us through the Family Money application, via the website, or email support@familymoney.verizon.com.
The Virtual Spend Card has the same terms and conditions as the physical Spend Card.
For any card or card account-related issues, including possible fraudulent activity, contact Family Money Account Services at 844.936.6639, Monday - Friday 7am - 1am ET / Saturday - Sunday 8am - 8pm ET.