At the end of each billing cycle, the subscription fee will be deducted from the parent’s Family Money Wallet. If there are not enough funds in the parent's Wallet to cover the cost, Family Money will attempt to debit the default bank account linked to your Family Money account.
We will re-try to debit the default linked bank account one more time during the same billing period if there are problems including:
- There are not enough funds in your Family Money Wallet when we attempted to debit a monthly fee second time after prior unsuccessful attempt followed by a grace period
- A banking error occurs
To fix the billing issue, parents may link another external bank account to load money to their Wallet and set it as the default bank account. Your external bank may charge fees during this process (please check with your bank).
