Account Activity
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Why is my next transfer of funds from my bank to the wallet not instant?
Some transfers from a customer’s bank account to their Wallet happen instantly. However, not every transfer is eligible for instant cash. For your ...
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Why does the Wallet have a negative balance?
Parents may see a negative balance in your Wallet when Verizon Family Money is unable to collect money from the external linked bank account. If yo...
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Are there Family Money monthly statements?
We do not automatically provide a monthly statement, however parents and kids can review transaction activities in the App as described below: Sel...
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How can a parent review their billing cycle?
Go to Settings, scroll down to Manage my account and tap My Plan: the next billing date will be displayed under the plan status.
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How can parents and kids set up alerts?
Alerts are set by default and there is no option available to disable them. Push notifications may be disabled, but subsequently, all notifications...
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What types of alerts and notifications will parents and kids receive?
Parents receive alerts and notifications about their Family Money Wallet activity and activities of all their kid’s accounts - Spend Card(s) and Va...
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How can parents and kids turn push notifications on or off?
To turn off push notifications, navigate to the Settings page of the App, scroll down to Manage my account and select Notifications. Select Push No...
