Get Help
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Where can parents get information about privacy or the California Consumer Privacy Act?
If there are any questions concerning privacy or the California Consumer Privacy Act, please email Privacy-FamilyMoney@verizon.com.
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A Family Money user is experiencing difficulty while using the app with assistive technology.
lf you encounter any issues with the use of assistive technology, such as hearing aids or screen readers on the Family Money app, please contact us...
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Where can parents get information about the California Consumer Privacy Act?
Please visit Verizon's California privacy notice for information about the California Consumer Privacy Act. Parents may also visit the Verizon Priv...
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How can Family Money Account Services be reached?
If parents have general questions or technical issues about the App or login, please contact us through the Family Money App, via the website or vi...
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Where should parents call concerning questions about the Spend Card?
Most questions about the Spend Card and details of transactions made with the Spend Card can be answered by logging into your account on the Family...
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Where can parents view the version of the app being used?
Within the parent’s app, navigate to Settings, then scroll to the end of the menu.
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Can the language be changed in the app?
No, there is no option to change the language.
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What happens if a parent can't connect to the app?
A "can't connect error" is displayed when the app cannot connect to the server due to a network issue from the device or network issues from the se...
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What happens if the Spend Card does not arrive?
It takes approximately 8-10 business days for the Spend Card to arrive after the child is added to the parent's Family Money account. If your child...
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A parent is experiencing difficulty creating a Family Money account
If you are (a parent) experiencing trouble creating a Family Money account, please look for an email with log in directions from Family Money. Pl...
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How can parents help improve Family Money?
We appreciate user feedback. Please send us your ideas: Fill out the Contact Us form, send feedback from the app, or email us at support@familymon...
