Spend Card
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What are the Spend Card safety features?
We verify the parent's identity for every single account with public sources using the parent’s legal name, Social Security number, physical stree...
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Where can kids use the Spend Card ?
The Spend Card may be used at any U.S. merchant that accepts Visa®, including online. However, it may not be used to withdraw money from an ATM or ...
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Where can parents find out more information about the digital card?
If parents have general questions or technical issues about Family Money, the parents can contact us through the Family Money application, via the ...
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Is the Virtual Spend Card more secure than a Physical Spend Card?
All digital and physical prepaid debit cards come with a certain amount of risk due to potential hackers or the loss of the card or device. Cardho...
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Can kids have both a Virtual Spend Card and a Physical Spend Card?
Yes, by default each child will have access to both the Virtual Spend Card and the physical Spend Card. After the parent links their bank account, ...
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Does the Family Money Virtual Spend Card replace the Physical Spend Card?
The virtual version of the Spend Card does not replace the physical Spend Card. Kids have access to both the physical and digital versions.
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What is the Family Money Virtual Spend Card?
The Family Money Virtual Spend Card is the digital version of the physical Family Money Spend Card (a reloadable Visa® prepaid debit card). It incl...
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Are there any types of transactions that kids are not able to perform with the Spend Card?
Yes. There are specific categories of merchants that are blocked per Merchant Category Codes (MCC) for kids. Purchases in the following categor...
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Can the Spend Card be used to rent a car or book a hotel?
Yes, if the parent enables the Travel option in the Settings and there is sufficient balance for the amount of authorization.
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Are there any overdraft penalty fees?
You are not allowed to exceed your available balance so there are no overdraft penalty fees (there is no overdraft protection feature associated wi...
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Can a child spend more money than added to the Spend Card?
No. There is no line of credit or overdraft protection feature associated with the Spend Card and kids cannot exceed the balance on their cards (th...
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Can we use the Spend Card to pay for automatic monthly payments (e.g., gym memberships, cable TV, cell phone bill, etc.)?
Yes. Kids can use their Spend cards to pay for subscriptions and other recurring payments that are not Prohibited Merchant Categories, such as: Ba...
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Can a parent load cash onto my Spend Card by going to a retailer?
No. The only method for loading funds to the Wallet is by initiating a transfer from a linked bank account through the Family Money App. The only m...
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Can money be withdraw from an ATM or cash back from POS with the Spend Card?
No. The card does not support ATM withdrawals or cash back from POS at this time.
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Do Spend Cards expire?
Yes. Spend Cards have an expiration date, but the funds do not expire. Please review the back of each Spend Card to see the expiration date. Prior ...
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How much is the Family Money monthly subscription?
The Family Money monthly subscription costs $3.99 per month and includes Cards for up to five children. Fees may apply for expedited replacement C...
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How can a parent use the Family Money App to teach kids about money?
Family Money is an app designed to help parents teach kids how to earn, save, and budget money through everyday activities. Parents want their chil...
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Can kids unlock the Spend Card from their account?
If the child locks the Spend Card, both parent and child may unlock the card. If a parent locks the Spend Card, the child cannot unlock it.
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What should parents do if the Spend Card is lost, stolen or damaged?
If the child reports that their Spend Card is missing or lost, lock the child's card. From the App Overview screen, navigate to Settings Select th...
