Parent

How do parents enable Samsung Pay on their kid’s phone?

Note: Samsung restricts Samsung Pay® for children under the age of 13. Samsung Pay is only available on select phone models. To use Samsung Pay wit...

How can a parent move money between Vault and Card?

To move money between the Vault and the Card simply: Navigate to the Transfer screen in the App  Select the Kid (when more than one child in your ...

How do parents add money to their kid's accounts?

Once parents have money in the Wallet,  the App can be used to allocate funds from the Wallet to each of your kids’ Card or their Vault by transfer...

Can a parent cancel an auto-reload that has been initiated?

No, once an auto-reload transaction is in process, it cannot be stopped or reversed.

How can a parent cancel a future auto-reload?

  To cancel an auto-reload: Log into the Family Money app Go to Settings, My Wallet, or Add Money to my Wallet and select Manage auto-reload Deact...

How can a parent change the auto-reload settings?

To change the auto-reload settings: Log into the Family Money app Go to Settings, My Wallet, or Add Money to my Wallet  and select Manage auto-rel...

How do parents set up auto-reload?

To set up auto-reload: Log into the Family Money app Go to Settings, My Wallet, or Add Money to my Wallet and select Set auto-reload Activate auto...

What is the auto-reload feature in the Family Money app?

Auto-reload allows parents to automatically load funds to their Wallet when the balance drops to or below the chosen amount. 

How can parents share educational content with kids?

Log into the Family Money app. Next, select the book icon in the top left corner to access the educational content section. Click on the ellipsis ...

Where is the educational content section located in the Family Money app?

To access the educational content: Log into the Family Money app. Then, select the book icon in the top left corner of the screen.

Do parents have choices about receiving electronic communications?

Yes, you can opt out of receiving email marketing from Family Money and Verizon at any time by clicking the "unsubscribe" link at the bottom of the...

How do parents add a promo code?

Adding a promo code during the parent onboarding: From the Family Money home screen, tap Get started Follow the steps to create the login credenti...

How do parents enable Google Pay on their kid’s phone?

Note: Google restricts Google Pay for children under the age of 13.  For further information about compatibility on your android phone, please cont...

How do parents enable Apple Pay® on their kid’s phone?

Note: Apple restricts Apple Pay® for children under the age of 13. Please check with Apple regarding the compatibility of your kid’s phone with App...

How do parents use the chores section?

To set up chores, simply navigate to the Chores section to assign chores for your kid(s). Navigate to the Chores tab and click the New chore butto...

How do parents onboard with Family Money?

Simply download the App from the Google Play or App Store and tap Get Started from the home screen. Next tap Parent to create your account Enter ...

How do parents invite kids to join Family Money?

Adding kids to Family Money is easy. From the App, navigate to: Settings, Manage Kids  Tap Add kids  Add kid’s information and their email address...

How do parents resend the Family Money code to kids?

To resend the Family Money code, simply open the app: Navigate to Settings-> Manage kids Select a child Tap Resend Family Code Please note that F...

How do parents request Spend Cards for kids?

 Once parents successfully add a child in the App, the Spend Card will be sent to that child automatically.

How do parents take money back from a child?

Simply open the App and navigate to the Transfer screen  Select Take Back at the top left corner of the screen  Select the kid (when more than one...

How do parents transfer money from a linked bank account* to the Wallet?

To add money to your Wallet:  Open the App and navigate to Overview  Next tap Add Money in My Wallet section Enter the correct amount to transfer ...